Make outbound calls to pharmaceutical distributors to promote pharmaceutical products and services.
Respond to inbound inquiries and provide accurate product information to clients and healthcare professionals.
Maintain and update customer databases with relevant call details and feedback.
Assist the sales and marketing team by generating leads and scheduling follow-up appointments.
Ensure customer satisfaction by addressing queries, complaints, or concerns promptly and professionally.
Report daily call activity and feedback to the team supervisor or manager.
Bachelor’s degree in Pharmacy, Life Sciences, or any related field is preferred.
1–2 years of experience in telecalling or customer support, preferably in the pharmaceutical or healthcare industry.
Strong verbal communication skills in English and regional languages.
Basic knowledge of pharmaceutical products and terminology is an advantage.
Good listening skills, patience, and customer-oriented attitude.
Proficiency in MS Office is a must.