Telecalling Executive

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Executive (CRE) to manage client interactions, resolve queries, and enhance overall customer satisfaction. The ideal candidate will act as the key point of contact between the company and its customers, ensuring a positive customer experience and long-term relationships.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and messages

• Address customer queries, complaints, and requests promptly and professionally

• Maintain accurate records of customer interactions in CRM systems

• Build and maintain strong relationships with existing and potential customers

• Follow up with customers to ensure issue resolution and satisfaction

• Coordinate with internal teams (sales, operations, support) for timely service delivery

• Provide product/service information and recommend solutions based on customer needs

• Achieve customer satisfaction and retention targets

• Assist in feedback collection and suggest process improvements

Required Skills & Qualifications:

• Bachelor’s degree in any discipline

• 1–3 years of experience in customer service, customer support, or a similar role

• Excellent communication skills in Hindi and English (verbal and written)

• Strong interpersonal and problem-solving abilities

• Basic knowledge of CRM tools and MS Office

• Ability to handle pressure and manage multiple tasks efficiently

Preferred Skills:

• Experience in a customer-facing role in industries like real estate, banking, telecom, or e-commerce

• Familiarity with customer handling metrics (CSAT, NPS, etc.)

• Positive attitude with a customer-first mindset

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.