Telecaller Outbound

Job Summary:

We are looking for a professional and articulate Telecaller with excellent communication skills in

English and Hindi to handle outbound and inbound calls. The ideal candidate will be responsible for

connecting with potential clients, explaining our products or services clearly, and maintaining a high

standard of customer interaction and satisfaction.The candidate should have a pleasant phone

etiquette, the ability to engage in meaningful conversations, and a strong sense of responsibility

toward achieving daily and monthly targets.

Roles and Responsibilities:

● Make outbound calls to potential customers and explain company services or offers

professionally.

● Handle inbound calls, address customer queries, and provide accurate information.

● Maintain a positive, empathetic, and professional tone during every customer interaction.

● Understand customer needs and convert leads into successful outcomes.

● Keep detailed records of calls, leads, and follow-ups using CRM or call tracking tools.

● Coordinate with the sales and marketing teams to improve call effectiveness and lead quality.

● Meet daily and monthly call targets and conversion goals.

● Ensure adherence to communication scripts, policies, and quality standards.

● Provide feedback and suggestions to enhance call process efficiency.

● Build and maintain long-term relationships with customers through quality service and

follow-up.

Key Skills Required:

● Excellent communication skills in English and Hindi (fluency in both is mandatory).

● Strong interpersonal and persuasion skills.

● Good listening ability and problem-solving mindset.

● Professional telephone etiquette and a confident speaking voice.

● Basic computer knowledge (MS Office, CRM tools).

● Ability to work independently and meet performance goals.

Qualification & Experience:

● Graduate preferred.

● 0-1 of telecalling / customer service / inside sales experience preferred.

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹36000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., Smart Skill Academy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 3 Telecaller Outbound at Smart Skill Academy
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has 09:00 AM - 06:00 PM timing.