Telecaller

Job Description: Telecaller - Lead Generation & Patient Feedback

Itahar Paramount Super Speciality Hospital, a newly established 200-bedded healthcare facility, is seeking a motivated and compassionate Telecaller to join our team. In this vital role, you will be instrumental in generating leads for various hospital services and ensuring exceptional patient satisfaction through effective pre and post-feedback collection and updates.

If you have excellent communication skills, a friendly demeanor, and are looking to contribute to a growing healthcare institution, we encourage you to apply!

Responsibilities:

• Lead Generation:

  • Initiate outbound calls to prospective patients, explaining hospital services, specialties, and facilities.

  • Identify and qualify potential leads for various departments (e.g., OPD, IPD, specific treatments).

  • Schedule appointments for interested individuals with relevant doctors or departments.

  • Maintain accurate records of all lead generation activities and outcomes in the hospital's CRM system.

• Patient Feedback Management:

  • Conduct pre-admission calls to patients to provide necessary information and answer queries.

  • Make post-discharge calls to gather feedback on patient experience, service quality, and overall satisfaction.

  • Document patient feedback meticulously, identifying areas for improvement and positive testimonials.

  • Escalate critical feedback or concerns to the appropriate department for prompt resolution.

  • Update patient records with feedback details and follow up on actions taken.

• Database Management:

  • Maintain and update patient and prospective patient databases with accurate and current information.

  • Ensure data confidentiality and adherence to hospital privacy policies.

• General Duties:

  • Collaborate with other hospital departments to ensure seamless patient experience.

  • Provide information about hospital policies, procedures, and services to callers.

  • Achieve daily and weekly call targets and lead generation goals.

  • Adhere to all hospital protocols and ethical guidelines.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven experience as a telecaller, customer service representative, or similar role, preferably in the healthcare sector.

• Excellent verbal communication and active listening skills.

• Proficiency in local languages (e.g., Bengali, Hindi) and English is highly desirable.

• Strong interpersonal skills with a polite and empathetic approach.

• Ability to handle difficult calls and resolve issues professionally.

• Good computer skills, including experience with CRM software and Microsoft Office Suite.

• Ability to work independently and as part of a team.

• High level of patience and attention to detail.

To Apply:

Please drop your resume to shamim79@gmail.com.

For inquiries, you can contact 9324308342.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 10th Pass and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹22000 per month that depends on your interview. It's a Full Time job in Raiganj.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., QUANTNET TECHNALYTICS SOLUTIONS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at QUANTNET TECHNALYTICS SOLUTIONS LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 09:00 AM - 07:00 PM timing.