Telecaller

Job Description

My FNG is seeking energetic and customer-focused Telecallers who will be responsible for calling incoming leads, converting them into customers, and coordinating with the customer and the garage to ensure smooth car servicing.

Key Responsibilities

• Call and follow up on incoming leads provided by the company

• Convert leads into confirmed customers by explaining My FNG services

• Convince customers to opt for periodic car services, repairs, and maintenance packages

• Clearly explain service details, pricing, timelines, and benefits

• Coordinate between the customer and the partner garage to ensure smooth service execution

• Confirm service bookings and share job details with the garage

• Handle customer queries, objections, and concerns professionally

• Ensure timely updates to customers regarding service status

• Maintain accurate records of calls, bookings, and follow-ups in CRM / system

• Provide an excellent customer experience to build trust and repeat business

Required Skills & Qualifications

• Good communication skills in Hindi & English (regional language is a plus)

• Convincing and negotiation skills

• Comfortable with calling, follow-ups, and sales targets

• Basic computer knowledge (CRM, Excel, calling software)

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.