Sales Telecaller

SHREY HOSPITAL

IVF and Fertility Centre | Ahmedabad

Tele Caller – Pre-Sales Executive

IVF Centre | Full-Time | Freshers Welcome | Training Provided

Location- Ahmedabad, Gujarat

Department IVF and Fertility Centre

Employment Type Full-Time, On-Site

Compensation Rs. 12,000 per month for freshers; up to Rs. 15,000 per month for

experienced candidates

Experience Freshers welcome; prior telecalling or pre-sales experience preferred

Work Schedule Monday to Sunday, 6 working days | Weekly Off: Wednesday

Office Timings 10:00 AM to 7:00 PM

Training Complete IVF service and patient communication training provided

ABOUT SHREY HOSPITAL

Shrey Hospital operates a dedicated IVF and Fertility Centre in Ahmedabad, supporting couples through one of the most sensitive decisions of their lives. We are looking for a dynamic and patient-focused Tele Caller who can engage with prospective patients, explain our fertility services clearly, understand their requirement, and schedule appointments with our fertility counsellors. No prior IVF experience is required. Complete training will be provided.

ROLE PURPOSE

-The Tele Caller owns the first conversation a prospective patient has with the IVF Centre.

-This role is accountable for reaching out to leads promptly, explaining services accurately and sensitively, converting genuine interest into confirmed counselling appointments, and maintaining disciplined follow-up until closure. Fertility is an

emotionally sensitive category, so tone, empathy, and accuracy matter as much as call volume.

KEY RESPONSIBILITIES

● Make outbound calls to prospective patients and assigned leads within the defined response time.

● Explain the hospital’s IVF and fertility services clearly and accurately.

● Handle initial patient queries professionally and with sensitivity.

● Route all clinical, medical, and treatment-outcome questions to the counselling or medical team without answering them directly.

● Schedule and confirm appointments for the fertility counselling team.

● Follow up with interested leads as per the defined follow-up cycle to maximise conversions.

● Maintain accurate records of every call, outcome, and follow-up in the prescribed system.

● Achieve assigned daily, weekly, and monthly calling and appointment targets.

● Communicate strictly as per the approved script and never make success-rate, outcome, or guarantee claims of any kind.

● Maintain complete confidentiality of patient information and uphold professional conduct at all times.

ELIGIBILITY CRITERIA

● Minimum qualification: 12th Pass. Graduates preferred.

● Excellent verbal communication skills in Hindi and Gujarati are mandatory.

● Basic English for reading, writing, and simple communication is required. Professional fluency is not required.

● Basic computer knowledge covering MS Office, email, and data entry.

● Strong interpersonal and persuasive communication skills.

● Ability to handle emotionally sensitive conversations with patience and empathy.

● Positive attitude and willingness to learn.

● Freshers are welcome to apply.

PREFERRED EXPERIENCE

-Candidates with experience in any of the following roles will have an advantage:

Tele Caller, Pre-Sales Executive,Inside Sales Executive, Customer Support Executive, Patient Service Executive, or Lead Generation Executive.

-Prior exposure to healthcare, hospital, diagnostic, clinic, or wellness environments will be considered favourably, but is not a requirement. Complete training on IVF services will be provided to the selected candidate.

PERFORMANCE EXPECTATIONS

Performance in this role will be reviewed against the following parameters:

● Number of outbound calls completed against the assigned daily target.

● Lead response time from allocation to first call attempt.

● Follow-up discipline against the defined follow-up cycle.

● Number of counselling appointments scheduled and confirmed.

● Appointment show-up rate against appointments booked.

● Accuracy and completeness of call and lead records.

● Adherence to the approved script and to communication and confidentiality standards.

WHAT WE OFFER

● Fixed monthly salary of Rs. 12,000 for freshers and up to Rs. 15,000 for experienced candidates.

● Complete training on IVF services, fertility terminology, and patient communication.

● Supportive and professional work environment with a fixed weekly off.

● Career growth opportunities within the healthcare and fertility segment.

● Exposure to a specialised, fast-growing area of healthcare.

Shrey Hospital | IVF and Fertility Centre | Ahmedabad, Gujarat

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.