🏢 Department:
Collections / Debt Recovery
📝 Job Summary:
We are looking for a motivated and target-oriented Telecaller for the Debt Recovery Department. The candidate will be responsible for calling customers with overdue payments and ensuring timely recovery while maintaining professional communication.
🎯 Key Responsibilities:
Call customers regarding overdue loan/EMI payments
Explain outstanding dues and payment options
Negotiate payment arrangements as per company policy
Follow up regularly with customers for payment commitments
Maintain accurate call records and update CRM system
Achieve daily and monthly recovery targets
Escalate critical cases to the field recovery team if required
Ensure compliance with RBI and company guidelines