Telecaller

Job Summary:

We are looking for a motivated and customer-focused Telecaller to join our team. As a Telecaller, you will be responsible for reaching out to potential and existing customers to inform them about our internet products e.g. Lease-line & Broadband, handle inquiries, and resolve complaints to ensure customer satisfaction.

Key Responsibilities:

• Make outbound calls to prospective customers to promote internet services and plans

• Handle inbound calls related to service inquiries, complaints, or technical issues

• Explain internet plans, packages, and offers clearly and persuasively

• Generate leads and follow up on sales inquiries

• Maintain customer records and update the CRM database accurately

• Coordinate with the technical and support teams to resolve customer issues

• Meet daily/weekly/monthly call and sales targets

• Provide feedback on customer trends and common queries to improve service

Requirements:

• Proven experience as a telecaller, customer service representative, or similar role is a plus

• Excellent verbal communication and interpersonal skills

• Basic knowledge of internet services and broadband technology preferred

• Ability to handle rejection and remain positive in difficult situations

• Comfortable using computers and call handling tools

• Ability to multitask and work in a fast-paced environment

Benefits:

• Fixed salary + performance-based incentives

• Opportunity for career growth in a leading ISP

• Supportive and professional work environment

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., LIGHTYEAR NETWORKS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at LIGHTYEAR NETWORKS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 09:00 AM - 06:00 PM timing.