Telecaller

Key Responsibilities:

Outbound Calling:

Initiating contact with customers who have outstanding debts to remind them of their dues and discuss repayment options.

Customer Interaction:

Engaging with customers in a professional and courteous manner, understanding their financial situations, and building rapport.

Negotiation:

Working with customers to establish feasible repayment plans and settlements.

Record Keeping:

Maintaining detailed records of all interactions, payment arrangements, and follow-up actions.

Payment Follow-Up:

Ensuring timely payments are received and following up on any outstanding or overdue payments.

Problem Solving:

Assisting customers in resolving payment disputes or issues.

Compliance:

Adhering to company policies and legal guidelines related to debt collection.

Reporting:

Providing regular updates to team leads or managers on collection activities and performance.

Team Collaboration:

Working with other team members and departments to improve collection strategies and share insights.

Skills and Qualifications:

Communication Skills:

Excellent verbal and written communication skills are essential for effective interaction with customers.

Negotiation Skills:

The ability to negotiate and establish mutually agreeable repayment plans is crucial.

Customer Service Skills:

Providing excellent customer service and building rapport with customers is vital.

Problem-Solving Skills:

The ability to resolve customer disputes and find solutions to payment issues.

Record Keeping:

Maintaining accurate and detailed records of all interactions and transactions.

Compliance:

Understanding and adhering to company policies and legal guidelines.

Computer Skills:

Basic computer skills and the ability to use collection management systems are required.

Time Management:

The ability to manage time effectively and prioritize tasks.

Patience and Perseverance:

Dealing with overdue accounts can be challenging, so patience and perseverance are important.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., CHARVI FINANCIAL SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 20 Telecaller at CHARVI FINANCIAL SOLUTIONS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 09:00 सुबह - 06:00 शाम timing.