Sales Telecaller

Job Description – Telecaller (Sales)

Job Title: Telecaller – Sales
Department: Sales & Marketing
Employment Type: Full-Time

Job Summary

We are looking for a confident and result-oriented Telecaller to generate sales leads, connect with prospective customers, and support the sales team in achieving business targets. The ideal candidate should have excellent communication skills, a persuasive approach, and the ability to build strong customer relationships over the phone.

Key Responsibilities-:

• Make outbound calls to potential customers from the provided database.

• Explain company products and services clearly and professionally.

• Generate qualified leads and schedule appointments for the sales team.

• Follow up with interested customers to convert inquiries into sales.

• Maintain accurate customer records and update the CRM/database.

• Handle customer queries and provide relevant information.

• Achieve daily, weekly, and monthly calling and sales targets.

• Coordinate with the sales team regarding customer requirements.

• Build and maintain positive customer relationships.

• Prepare daily call reports and sales updates.

Required Skills

• Excellent communication and interpersonal skills.

• Strong persuasion and negotiation abilities.

• Basic computer knowledge (MS Excel, CRM, Email).

• Good listening and problem-solving skills.

• Ability to work under pressure and achieve targets.

• Positive attitude with a customer-focused approach.

Qualification

• Minimum 12th Pass or Graduate in any discipline.

• Freshers are welcome; experienced telecallers will be preferred.

Key Performance Indicators (KPIs)

• Daily calls made

• Qualified leads generated

• Site visits/meetings scheduled

• Sales conversions

• Follow-up completion rate

• Customer satisfaction

Benefits

• Attractive incentive structure

• Career growth opportunities

• Training and skill development

• Supportive work environment

• Paid leaves as per company policy

Preferred Candidate Profile

• Fluent in Hindi (English communication is an added advantage).

• Strong convincing and negotiation skills.

• Self-motivated and target-driven.

• Professional telephone etiquette.

• Ability to build trust and maintain customer relationships.

Ideal For: B2B/B2C Sales.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.