Manage online sales through the company website, WhatsApp, Facebook, Instagram, YouTube and other online platforms.
Handle customer enquiries, explain products and convert enquiries into orders.
Follow up with potential customers and maintain customer records.
Create and update product listings, including titles, descriptions, prices, images and product details.
Manage online orders, order confirmation, payment follow-up and dispatch coordination.
Coordinate with the production, packing and delivery teams for timely order processing.
Respond to customer questions regarding products, pricing, delivery and customization.
Maintain daily sales and enquiry reports using Excel/Google Sheets.
Monitor online sales performance and identify opportunities to increase sales.
Required Skills
Good communication and convincing skills.
Basic knowledge of online selling and e-commerce platforms.
Basic knowledge of MS Excel/Google Sheets.
Comfortable using WhatsApp, Facebook and Instagram for business.
Ability to handle customer follow-ups professionally.
Good typing and computer skills.
Sales-oriented and target-focused attitude.
Previous experience in online sales/e-commerce will be preferred.
Salary
Fixed Salary + Performance-Based Sales Incentive
Experience: Freshers with good communication skills can also apply.