Job Description – Telecaller (Collections)
Company: Acuerdo India Private Limited
Job Title: Telecaller – Collections
Location: Gurgaon, Haryana
Employment Type: Full-Time
About the Role
Acuerdo India Private Limited is looking for energetic, confident, and result-oriented Telecallers to join our Collections team. The role involves contacting customers regarding overdue loan payments, negotiating repayment plans, and ensuring timely recovery while maintaining a professional and customer-focused approach.
Key Responsibilities
- Call customers with overdue loan or credit accounts.
- Follow up on pending payments and encourage timely repayment.
- Negotiate payment schedules and settlements as per company guidelines.
- Update customer interactions and payment commitments in the CRM system.
- Handle customer queries professionally and provide appropriate resolutions.
- Achieve daily, weekly, and monthly collection targets.
- Ensure compliance with RBI guidelines and company policies during all customer interactions.
- Coordinate with Team Leaders and the Operations team for escalations.
Eligibility
- 10+2 / Graduate (Preferred).
- Freshers and experienced candidates are welcome.
- Experience in collections, telecalling, customer service, BPO, or sales is an added advantage.
Skills Required
- Good communication and negotiation skills.
- Basic computer knowledge.
- Ability to handle customer objections professionally.
- Target-oriented mindset.
- Positive attitude and willingness to learn.
Salary & Benefits
- Attractive Fixed Salary
- Performance-Based Incentives (No Cap)
- Monthly Rewards & Recognition
- Career Growth Opportunities
- Professional Training & Development
- Friendly and Supportive Work Environment
Working Days & Timings
- Monday to Saturday
- Day Shift
Join Acuerdo India Private Limited and build your career in the collections industry while earning attractive incentives and growth opportunities.