Telecaller Inbound

Job description:

Overview:
As an Inbound Sales Associate for our UK Inbound Sales Process, you will play a crucial role in converting incoming inquiries and leads into sales opportunities. You will be the first point of contact for potential customers reaching out to us via phone, email, or chat channels. Your primary responsibility will be to engage with these prospects, understand their needs, and effectively position our products or services to meet their requirements. This role requires strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced sales environment.

Key Responsibilities:

• Customer Interaction: Handle inbound sales inquiries promptly and professionally, delivering exceptional service to every customer interaction. Engage with prospects to understand their needs, address questions, and provide relevant information about our products or services.

• Needs Assessment: Conduct thorough needs assessments during customer interactions to identify pain points, preferences, and buying motivations. Utilize probing questions and active listening skills to gather valuable insights and tailor solutions accordingly.

• Product Presentation: Demonstrate a deep understanding of our product offerings, including features, benefits, pricing, and value propositions. Present products or services persuasively, highlighting their unique selling points and positioning them as solutions to customer needs.

• Sales Conversion: Utilize effective sales techniques and persuasion strategies to convert inbound inquiries into sales opportunities. Overcome objections, handle rejections gracefully, and close sales by showcasing the value proposition of our offerings.

• Relationship Management: Build rapport and establish trust with customers by providing personalized attention and demonstrating genuine interest in their needs. Foster long-term relationships with clients to encourage repeat business and referrals.

• Sales Process Efficiency: Manage inbound sales inquiries efficiently, following established processes and workflows to ensure seamless customer experiences. Record accurate and detailed information in CRM systems, update customer profiles, and track progress through the sales pipeline.

• Performance Metrics: Meet or exceed key performance indicators (KPIs) and sales targets set by the sales management team. Monitor personal performance metrics such as conversion rates, average handling time, and customer satisfaction scores.

Qualifications:

• Proven experience in inbound sales, customer service, or a related field, preferably within the UK market.

• Excellent communication skills, with the ability to engage customers effectively via phone, email, and chat channels.

• Strong interpersonal skills and the ability to build rapport with diverse customer segments.

• Results-oriented mindset with a track record of achieving or exceeding sales targets.

• Ability to work well under pressure in a fast-paced sales environment.

• Proficiency in CRM software, Microsoft Office, and other relevant sales tools.

• Knowledge of sales techniques, objection handling, and negotiation strategies.

• Flexibility to work shifts, including evenings and weekends, as required.

Join Our Team:
If you are passionate about sales, thrive on engaging with customers, and enjoy the challenge of converting inquiries into sales opportunities, we encourage you to apply for the role of Inbound Sales Associate. Join our team and be part of a dynamic environment where your contributions drive business success and customer satisfaction. Apply now to take the next step in your sales career!

Job Benefits & Perks

Eligibility criteria: · The candidate must have experience in International Inbound Sales Process.

• The candidate must have experience in International Inbound Sales Process

• Flexible to work in UK shift

• Should able to join immediately

• Must have English Fluency

• Benefits: Fixed Salary

• Process: Inbound Voice Customer Support

• Shift: UK Shift (12.30 PM to 10.00 PM)

Job Type: Full-time

Benefits:

• Cell phone reimbursement

• Commuter assistance

• Flexible schedule

• Food provided

• Health insurance

• Internet reimbursement

• Leave encashment

• Life insurance

• Paid sick time

• Paid time off

Language:

• English (Required)

Work Location: In person

• It is a Full Time Sales / Business Development job for candidates with 0 - 5 years of experience.