Tele Sales

Job Title: Tele Sales Executive / Inside Sales Executive Department: Sales Employment Type: Full-time Location: Okhla Phase 1 Experience: 1 to 5 Years Company Overview ALT Mobility is a leading electric mobility solutions provider, enabling sustainable lastmile transportation through technology-driven EV leasing, financing, and fleet management solutions. We are committed to delivering exceptional customer experiences and driving growth through efficient inside sales operations. Job Summary The Tele Sales / Inside Sales Executive will be responsible for managing inbound and outbound sales calls, converting leads into scheduled vehicle demos, and driving sales closures within defined turnaround times. The role demands strong communication skills, customer-centric selling, and disciplined CRM management to support sales funnel efficiency. Roles & Responsibilities Customer Interaction & Engagement • Make outbound sales calls and handle inbound customer inquiries. • Explain vehicle features, benefits, pricing, and offers clearly and convincingly. • Provide exceptional customer experience during all tele-sales interactions to build trust and engagement. • Understand customer requirements and recommend suitable mobility solutions. Lead Management & Sales Conversion • Convert qualified leads into scheduled vehicle demos within defined timelines. • Follow up with interested prospects to move them through the sales funnel. • Coordinate with ground/demo teams to ensure smooth execution of scheduled demos. • Achieve assigned daily, weekly, and monthly sales targets. Sales Funnel & TAT Management • Maintain and improve sales funnel efficiency by adhering to the standard Turnaround Time (TAT) of 60 minutes for lead follow-ups. • Ensure timely contact with new and existing leads to maximize conversion probability. System & Reporting • Maintain accurate and up-to-date lead, demo, and customer information in CRM systems. • Record all call outcomes, follow-ups, and closures in a timely manner. • Share regular reports and insights on lead status, conversions, and customer feedback. Compliance & Process Adherence • Follow approved sales scripts, processes, and company policies. • Ensure ethical selling practices and professional communication at all times. • Adhere to data privacy and information security guidelines. Performance & Team Coordination • Participate in sales reviews, performance discussions, and training sessions. • Coordinate with fleet, operations, and field teams to ensure demo vehicle availability. • Provide feedback on customer trends, objections, and market insights. Key Result Areas (KRAs) • Lead Conversion: o Convert leads into scheduled vehicle demos within the defined timeframe. • TAT Adherence: o Maintain lead follow-up TAT of 60 minutes to ensure high funnel efficiency. • Demo Management: o Ensure demo vehicles are properly supervised, tracked, and available for scheduled demos. • Customer Experience: o Deliver consistent, high-quality customer service across all telesales interactions. • Data Accuracy: o Maintain accurate and up-to-date lead, demo, and customer records in CRM systems. Key Skills & Competencies • Excellent communication, persuasion, and negotiation skills. • Strong ability to handle objections and close sales. • Customer-focused mindset with result-oriented approach. • Working knowledge of CRM tools and basic computer applications

• It is a Full Time Sales / Business Development job for candidates with 1 - 6 years of experience.