Telecalling for CRM (Customer Relationship Management) roles typically involve handling customer interactions via phone, email, or chat to resolve issues, address concerns, and build customer relationships. Key responsibilities include:
Responding to customer inquiries and resolving issues.
Managing customer accounts and updating CRM software.
Providing product information and troubleshooting.
Upselling or cross-selling products/services.
Analyzing customer feedback to improve services.
Some key skills required for telecalling CRM roles are:
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Customer-centric approach.
Ability to work in a team environment.
Technical skills in CRM software.