Team Leader Recovery Officer

We are looking for a result-oriented Team Leader – Soft Recovery Collections to lead and manage a team of Collection Executives for a private bank project. The candidate will be responsible for achieving collection targets, monitoring team performance, managing customer escalations, and ensuring professional and compliant recovery practices.

Key Responsibilities

• Lead, supervise, and motivate a team of Collection Executives to achieve collection targets.

• Monitor daily, weekly, and monthly collection performance and recovery efficiency.

• Allocate customer portfolios and track overdue accounts, follow-ups, and Promise-to-Pay (PTP) commitments.

• Conduct regular team meetings, performance reviews, and field or calling activity monitoring.

• Support team members in handling difficult cases and resolving customer concerns.

• Identify performance gaps and implement corrective action plans to improve productivity.

• Track collection reports, target achievement, customer contacts, and broken PTP cases.

• Ensure adherence to bank policies, customer service standards, and applicable recovery guidelines.

• Coordinate with bank officials and management for daily updates, escalations, and MIS reporting.

• Train and guide team members to improve communication, negotiation, and collection skills.

Job Requirements

• Graduate preferred; relevant experience may be considered as per project criteria.

• 2–5 years of experience in banking collections, loan recovery, or financial services.

• Prior team-handling experience is preferred.

• Strong leadership, communication, negotiation, and problem-solving skills.

• Good knowledge of collection processes, overdue management, and recovery performance metrics.

• Proficiency in MS Excel, reporting, and basic computer applications.

• Ability to manage targets, motivate team members, and work under pressure.

Key Performance Indicators (KPIs)

• Monthly collection target achievement.

• Collection efficiency and recovery rate.

• Promise-to-Pay (PTP) fulfilment rate.

• Team productivity and individual performance.

• Follow-up effectiveness and reporting accuracy.

• It is a Full Time Sales / Business Development job for candidates with 2 - 3 years of experience.