Job Responsibilities:
• Handle student queries related to academics, LMS, fees, and course progress.
• Support students through calls, emails, and chats.
• Coordinate with internal teams for timely issue resolution.
• Ensure high student satisfaction and retention.
• Minimum 1 year of experience as an Academic Advisor in the EdTech industry.
• Good communication and student handling skills.
• Experience in inbound/outbound calling is preferred.
Interview Process
HR → TL → VH → HRBP