Showroom Manager

Job description:

Key Responsibilities

1. Sales & Customer Service

• Achieve monthly and annual showroom sales targets.

• Drive high-value sales through effective client relationship management.

• Ensure personalized, professional, and courteous service to every customer.

• Handle VIP and repeat clients; resolve escalated customer complaints.

• Ensure proper product presentation and upselling/cross-selling of items.

2. Team Management

• Supervise, train, and motivate showroom staff (sales executives, cashiers, housekeeping).

• Conduct regular team meetings and performance reviews.

• Allocate sales targets and monitor achievement.

• Maintain discipline, grooming standards, and product knowledge across the team.

3. Operations & Inventory

• Oversee stock management: receipt, display, tagging, and transfer of jewellery items.

• Conduct daily stock reconciliation and periodic audits.

• Coordinate with the back office and accounts team for billing, cash handling, and reporting.

• Maintain records of sales, customer details, and daily reports.

4. Visual Merchandising & Store Maintenance

• Ensure showroom ambience, lighting, and display meet brand standards.

• Coordinate with the VM team for new collections and seasonal promotions.

• Maintain hygiene, safety, and security standards.

5. Marketing & Business Development

• Support local marketing initiatives and customer engagement programs.

• Build and maintain relationships with high-net-worth clients.

• Analyze sales data to identify trends and opportunities for growth.
  
  

• It is a Full Time Sales / Business Development job for candidates with 3 - 5 years of experience.