A Service Advisor assists customers with vehicle service and repair needs, explains technical information in a clear way, prepares cost estimates, and ensures a smooth service experience from start to finish.
Greet customers and listen to their vehicle concerns
Schedule service appointments
Prepare repair orders and service estimates
Explain recommended services and costs to customers
Communicate between customers and technicians
Monitor repair progress and provide updates
Handle billing and process payments
Resolve customer complaints professionally
Maintain accurate service records