Senior Customer Support Officer

22,000 - 25,000 /month

Five Splash Infotech Private Limited

turbhe, Mumbai

6 - 72 months Experience in Sales / Business Development

5 Openings

Full Time

Skills Required

Wiring

Job Highlights

Sales Type: B2B Sales

12th Pass and above

Females Only

11:00 AM - 08:00 PM | 6 days working

Job Description

We are looking for a Senior Customer Support Officer – Merchant Lending to join our team at at Five Splash Infotech Private Limited. The role focuses on expanding the client base, meeting revenue targets, and ensuring exceptional customer satisfaction. The position offers ₹22,000 - ₹25,000 and opportunities for career growth.

Key Responsibilities:

• Assist merchants in understanding their loan eligibility and available funding options.

• Guide merchants through the end-to-end loan application process.

• Support merchants in collecting and validating required documentation.

• Coordinate with internal teams to ensure timely processing and loan disbursement.

• Manage the complete merchant lifecycle from onboarding to disbursement.

• Build & maintain strong relationships with merchants to ensure positive customer

experience.

• Address merchant queries and provide prompt resolutions.

• Maintain accurate records and ensure adherence to process guidelines.

Job Requirements:

Candidate Profile

• Female candidate preferred.

• Minimum 1 year of relevant experience in merchant support, customer service, lending

operations, or relationship management.

• Candidates from NBFC, banking, fintech, or financial services backgrounds will be preferred;

however, relevant experience from other industries may also be considered.

Work Details

• Location: FiveS Digital, Arihant Aura, 5th Floor, C Wing, Opposite Turbhe Railway Station,

Navi Mumbai.

• Shift Timing: 11:00 AM to 8:00 PM | Weekly Off: Sunday

Other Details

It is a Full Time Sales / Business Development job for candidates with 6 months - 6 years of experience.

More about this Senior Customer Support Officer job

What qualifications and experience are required for this Senior Customer Support Officer position?
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience and skills like Wiring.
What is the salary and job type for this role?
Ans : The salary for this Senior Customer Support Officer job ranges between ₹22,000-₹25,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Senior Customer Support Officer job has 6 days working days and timings from 11:00 AM - 08:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-6 years of experience can apply for this Senior Customer Support Officer job. Only female candidates can apply.
What are the key responsibilities of this Senior Customer Support Officer job?
Ans : As a Senior Customer Support Officer, key responsibilities include skills like Wiring. This role is part of Sales / Business Development category.
Where is this job located?
Ans : This Senior Customer Support Officer job is located in turbhe, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Wiring along with 1-6 years of experience is ideal for this Senior Customer Support Officer job.
Why should you apply for this Senior Customer Support Officer job?
Ans : This Senior Customer Support Officer job offers a salary between ₹22,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.