Sales Representative

Our prefer opportunities in the same travel sales profile, especially in B2C domestic travel sales, and my first preference would be a company located nearby for better accessibility and long-term commitment.

Roles and Responsibilities of a B2C Sales Representative in a Domestic Travel Company

1. Handling Customer Inquiries

• Attend calls, WhatsApp messages, emails, website leads, and walk-in customers.

• Understand customer requirements such as destination, budget, travel dates, hotel preference, and group size.

• Provide quick and accurate responses to customer queries.

2. Selling Domestic Travel Packages

• Promote holiday packages, honeymoon tours, family vacations, adventure trips, weekend getaways, and pilgrimage tours.

• Recommend suitable destinations and packages according to customer interests and budget.

• Explain package inclusions such as hotels, transport, meals, sightseeing, and activities.

3. Creating Customized Itineraries

• Prepare personalized travel plans based on customer preferences.

• Suggest alternative destinations or packages when required.

• Share quotations and detailed itineraries with customers.

4. Converting Leads into Bookings

• Follow up regularly with potential customers.

• Convince customers by highlighting package benefits, discounts, and unique experiences.

• Achieve monthly sales and revenue targets.

5. Booking Coordination

• Coordinate hotel reservations, transportation, flights/train tickets, and sightseeing arrangements.

• Ensure all bookings are confirmed before customer travel dates.

• Share vouchers, tickets, invoices, and travel schedules with customers.

6. Customer Relationship Management

• Maintain good relationships with existing customers for repeat bookings.

• Collect feedback after trips and resolve complaints professionally.

• Encourage referrals and positive reviews.

7. Upselling and Cross-Selling

• Promote add-on services like travel insurance, airport transfers, activities, upgraded hotels, or meal plans.

• Inform customers about seasonal offers and premium packages.

8. Maintaining Sales Records

• Update customer details and booking status in CRM systems.

• Maintain follow-up records and payment details.

• Prepare daily or weekly sales reports for management.

9. Market and Destination Knowledge

• Stay updated on domestic tourist destinations, travel trends, weather conditions, and festival seasons.

• Keep knowledge of competitor pricing and travel offers.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.