Sales & Marketing Executive

🔷 Job Summary:

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.

🔷 Core Purpose of the Role:

“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”

🔷 Key Responsibilities:

·        • Greet and assist all walk-in prospects with club tours and membership discussions

·        • Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups

·        • Close new memberships confidently and hit daily/weekly sales goals

·        • Track renewals due and proactively follow up via phone and in-person

·        • Address objections, highlight benefits, and offer renewal incentives

·        • Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)

·        • Educate members on available upgrades or limited-time offers

·        • Convert basic members into premium/high-ticket customers

·        • Manage check-ins, guest logs, CRM entries, billing, and cash handling

·        • Keep reception area clean, professional, and member-friendly

·        • Handle member queries and offer real-time support

·        • Log and resolve member complaints within 24–48 hours

·        • Escalate unresolved or serious concerns to the Club Manager

·        • Maintain a member issue/feedback register

·        • Perform daily hygiene checks at the front desk and floor

·        • Coordinate with housekeeping to maintain club cleanliness standards

·        • Log AM/PM hygiene inspections

🔷 Key Result Areas (KRAs):

Membership Sales: Achieve monthly sales conversion target

Membership Renewals: Ensure 100% follow-up and ≥ 85% closure of expiring memberships

Upselling Revenue: Increase average revenue per member through upsells

Complaint Handling: Resolve or escalate 100% of complaints within SLA

Cleanliness & Grooming: Maintain reception and self-grooming per club standards

CRM & Billing Accuracy: 100% correct data entries and cash handling

🔷 KPIs & Monthly Targets:

New Memberships Closed: 40–70/month

Conversion Rate: ≥ 30% of walk-ins/leads

Renewal Closure Rate: ≥ 85% of expiring memberships

Complaint Resolution SLA: 100% resolved/escalated within 24–48 hours

Cleanliness Logs: 2x per day with checklist and coordination

CRM & Cash Accuracy: 100% error-free entries

🔷 Qualifications & Experience:

·        • Graduate or pursuing graduation

·        • 2–5 years in fitness/retail/hospitality front desk or sales roles

·        • Fluency in English, Hindi, and Gujrati language

·        • Familiarity with CRM tools, WhatsApp Business, and Excel

🔷 Ideal Candidate Traits:

·        • Energetic, persuasive, and confident communicator

·        • Goal-oriented with strong follow-up habits

·        • Positive body language and well-groomed at all times

·        • Member-focused, emotionally intelligent, and proactive

·        • Believes in fitness and inspires others to commit to it

🔷 Work Culture & Expectations:

·        • 6-day work week with morning/evening shift flexibility

·        • Reports daily to Club Manager with activity tracker

·        • Upholds company values, cleanliness club standards, and member-first mindset

·        • Actively participates in in-club events and challenges

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.

More about this Sales & Marketing Executive job

1. What is the eligibility criteria to apply for this Sales & Marketing Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹33000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Sales & Marketing Executive job?
   Ans: This Sales & Marketing Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Sales & Marketing Executive job?
   Ans: No, there is no fee applicable for applying this Sales & Marketing Executive job and during the employment with the company, i.e., Ec2 Consulting Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Sales & Marketing Executive role?
   Ans: There is an immediate opening of 4 Sales & Marketing Executive at Ec2 Consulting Solutions
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Sales & Marketing Executive job?
   Ans: This Sales & Marketing Executive job has 12:00 PM - 09:00 PM timing.