A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 26,000 /month
Choco La
Sector 54 Gurgaon, Gurgaon
1 - 6 years Experience in Sales / Business Development
Full Time
Job Summary
The Guest Relation Executive is responsible for delivering an excellent guest experience by welcoming guests, handling queries and concerns, and ensuring smooth front-of-house operations. The role focuses on building positive guest relationships, maintaining service standards, and coordinating with internal teams to enhance overall guest satisfaction.
Key Responsibilities
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Greet and welcome guests in a warm, courteous, and professional manner
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Manage guest interactions, feedback, and complaints efficiently
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Ensure guest comfort and satisfaction throughout their visit
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Maintain high standards of grooming, etiquette, and hospitality
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Assist in resolving service issues promptly and escalate when required
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Collect guest feedback and share insights with the management team
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Support front office operations during peak hours
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Ensure compliance with company policies and service standards
Skills & Competencies
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Excellent communication and interpersonal skills
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Strong customer-service orientation
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Problem-solving and conflict-handling ability
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Professional appearance and positive attitude
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Ability to multitask and work under pressure
Qualifications & Experience
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Graduate or Diploma in Hotel Management / Hospitality (preferred)
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0-1 years of experience in guest relations, front office, or customer service
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Freshers with good communication skills may also be considered
