Sales Manager

Sales Manager - CSS Navy Location: Noida, India Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry. MISSIONS & RESPONSIBILITIES -Promotes and sells a dedicated portfolio for potential opportunities -Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization; -In charge of summarizing and monitoring sales forecasts; -Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners; -Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums; -Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD; -Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis; -Captures information on aspects such as risks & opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment -Manages the team including the ability to anticipate forecast …. -Able to successfully negotiate the terms of an agreement and close sales in line with expectations DECISIONS OWNED / KEY DELIVERABLES -Mandate of the gate (=head of sales, decision co-owned) -OI target proposal -Gate 1 (When no CL) -Executive Summary -Commercial strategy KEY INTERACTIONS -Account Team -Bids and Capture teams -Sales Operations -Finance -Quality & Customer Satisfaction -Legal -BL Stakeholders SKILLS & EXPERIENCE REQUIRED -Listening, empathy -Ability to adapt the offer to customer needs -Resilience -Negotiation -Closing skills KPIs -OI -GMOI & AGM -Pipeline accuracy -Pipeline growth on sales perimeter (BD KPI as well) At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world. Experience Level Mid Level