Sales Manager

Sales Manager / Department Head – Job Description

Position: Sales Manager / Sales Department Head

Experience: 5+ years preferred

Location: Gurugram

Job Summary

We are looking for an experienced and dynamic Sales Manager / Department Head who has strong knowledge of sales, customer handling, calling, accounts, dispatch, and overall business operations. The candidate will be responsible for managing the sales department, achieving targets, coordinating with different departments, and ensuring smooth day-to-day operations.

Key Responsibilities

• Lead and manage the complete Sales Department and sales team.

• Handle telephonic sales, customer calls, follow-ups, lead generation, and client relationship management.

• Develop and implement sales strategies to achieve monthly and yearly targets.

• Manage new customer acquisition as well as existing client relationships.

• Coordinate with Accounts, Dispatch, Production, and Management for smooth order execution.

• Have working knowledge of accounts, billing, invoices, payments, outstanding follow-ups, and basic financial processes.

• Manage and coordinate dispatch operations, including order status, delivery schedules, and customer requirements.

• Monitor sales orders from enquiry to billing and final dispatch.

• Prepare and review sales reports, MIS, targets, and performance reports.

• Handle customer complaints, negotiations, and commercial discussions professionally.

• Train, guide, and monitor sales executives and other team members.

• Coordinate with senior management and provide regular updates on sales and business performance.

• Ensure proper documentation and follow-up for all sales transactions.

• Maintain strong coordination between Sales, Accounts, Dispatch, and Operations.

• Take responsibility for overall department performance and team productivity.

Required Skills

• Excellent communication and negotiation skills.

• Strong knowledge of sales and business development.

• Excellent telephone handling and customer follow-up skills.

• Good knowledge of Accounts, Billing, Dispatch, and Sales processes.

• Strong team management and leadership skills.

• Good knowledge of MS Excel / Google Sheets / MIS reporting.

• Ability to handle multiple departments and responsibilities.

• Target-oriented, disciplined, and result-driven approach.

• Good problem-solving and decision-making abilities.

• Strong command of English and Hindi.

• It is a Full Time Sales / Business Development job for candidates with 6+ years of experience.