Sales Executive

Key Responsibilities

Customer Enquiry Management

• Attend inbound calls, walk-ins, website enquiries, WhatsApp messages, and digital leads.

• Respond to customer enquiries promptly and professionally.

• Understand customer requirements and provide accurate project information.

• Build positive customer relationships through effective communication.

Lead Qualification & Follow-up

• Qualify leads based on customer requirements and buying potential.

• Conduct regular follow-ups through calls, emails, and WhatsApp.

• Schedule and coordinate site visits with prospective customers.

• Maintain follow-up schedules to improve conversion rates.

CRM Management

• Update customer information accurately in CRM.

• Maintain lead status and customer interaction history.

• Ensure complete documentation of customer communication.

• Generate daily and weekly lead status reports.

Customer Experience

• Ensure a seamless customer journey from enquiry to site visit.

• Coordinate with Sales Executives for customer handover.

• Resolve basic customer queries and escalate complex issues whenever required.

• Maintain high standards of customer service and professionalism.

Coordination & Reporting

• Coordinate with Marketing for campaign-generated leads.

• Collaborate with Sales, CRM, and Operations teams for smooth customer handling.

• Prepare daily, weekly, and monthly MIS reports.

• Support marketing events, exhibitions, and promotional activities whenever required.

Qualifications

• Bachelor's Degree in Business Administration, Commerce, Marketing, or any related field.

• 3–5 years of experience in Pre-Sales, Customer Relationship Management, or Customer Service.

• Experience in Real Estate is preferred.

• Proficiency in MS Office, CRM software, and basic AI tools.

Skills & Competencies

• Customer Relationship Management

• Lead Qualification & Follow-up

• Excellent Communication Skills

• CRM Management

• Customer Service Excellence

• Coordination & Stakeholder Management

• MS Excel & MIS Reporting

• Problem-solving

• Time Management

• Result Orientation

• It is a Full Time Sales / Business Development job for candidates with 3 - 5 years of experience.