Key Responsibilities:
Explain the Veelo App onboarding process to dealers and ensure they understand each step clearly.
Support dealers in smoothly onboarding customers on the Veelo App and resolving any field-level issues.
Assist customers over call who face difficulties using the Veelo App and guide them through the required steps.
Explain the complete underwriting process to dealers, including document requirements and approval workflow.
Ensure dealers submit all underwriting documents accurately and on time to the Veelo Head Office.
Call customers who miss or delay lease rental payments and ensure timely recovery.
Repossess batteries from customers whose negative Veelo wallet crosses pre-defined limits.
Log technical complaints raised by customers with the respective battery OEM promptly.
Coordinate between the battery OEM and the customer to ensure timely and satisfactory closure of technical issues.
Qualifications & Experience
Education: Graduate / Diploma (Electrical, Mechanical, Business preferred).
Experience: 1–2 years in field sales (EV, battery, automobile, financing preferred).
Freshers with strong communication and negotiation ability are encouraged to apply.
Key Skills & Competencies
Strong communication, persuasion, and customer handling skills.
Understanding of e-rickshaw/EV ecosystem and local market landscape.
Target-driven approach with strong discipline in field execution.
Basic computer proficiency (MS Office, CRM tools).
Local language fluency and familiarity with assigned territory are essential.