Job Overview
We are looking for a confident, presentable, and customer-focused Brand Representation Executive who will be responsible for representing the brand and interacting with potential customers.
The candidate will handle customer inquiries through direct walk-ins, phone calls, and other communication channels, understand their requirements, provide relevant information, and ensure a positive customer experience.
Key Responsibilities
• Represent the brand professionally while interacting with potential and existing customers.
• Handle customer inquiries through walk-ins, phone calls, WhatsApp, and other communication channels.
• Understand customer requirements and provide relevant information about the brand, products, and services.
• Welcome and assist customers visiting the office.
• Follow up with interested customers and maintain regular communication.
• Explain offerings, answer customer queries, and address basic concerns.
• Coordinate with the internal team to ensure customer requirements are handled effectively.
• Maintain records of inquiries, follow-ups, and customer interactions.
• Build positive relationships with potential customers.
• Support the team in converting genuine inquiries into business opportunities.
• Ensure a professional and consistent representation of the brand at all times.
Requirements
• Excellent verbal communication and interpersonal skills.
• Confident and comfortable speaking with customers over the phone and in person.
• Presentable, professional, and customer-friendly personality.
• Good listening and problem-solving skills.
• Ability to understand customer requirements and communicate effectively.
• Good follow-up and relationship-building skills.
• Basic knowledge of MS Office / Google Workspace.
• Ability to handle multiple customer inquiries and follow-ups.
• Freshers with good communication skills are welcome to apply.
Ideal Candidate
We are looking for someone who is confident, approachable, well-spoken, and comfortable interacting with different types of customers. The candidate should have a genuine interest in representing the brand and creating a positive experience for every customer they interact with.