Key Accountabilities/Duties & Responsibilities
• To achieve the individual yearly and monthly target for The Tamara Coorg and The Tamara Kodai
• Be flexible with the shifts.
• Weekend operation with public holidays on priority.
• Data Update
• Proper usage of CRM & CRS.
• Handling Incoming and Outgoing calls.
• Proper documentation of guest data.
• Follow up all the enquiry with proper note.
• Conversion Ratio (2:1).
• Make all marketing offer calls.
• Call missed call leads and convert them.
• Productivity Report (Monthly Report)
• Achieving target with all parameters:
• Occupancy
• Maintaining ARR
• Spa
• Transportation
• RNS
• Maintaining Reports
• Daily (Package Sold)