Key Result Areas for EA to MD
Office Administration
Ensure smooth daily functioning of the office by managing documentation, correspondence, mail, and office supplies efficiently.
Organize and maintain executive schedules, meetings, and staff coordination, ensuring all appointments and commitments are met.
Client and Stakeholder Coordination
Handle local and international client queries, orders, and complaints professionally and promptly.
Coordinate communication with senior management, the accounts team, and service vendors as required.
Business Support Activities
Assist in identifying and communicating with buyers and suppliers for import and export business purposes.
Take part in exhibitions to support brand promotion domestically and internationally.
Communication and Relationship Management
Manage incoming calls and visitors with excellent customer service and professionalism.
Maintain excellent written and verbal communication for both internal and external correspondence.
Administrative and Billing Support
Participate in billing, accounting support, and resolving related queries as needed.
Process paperwork for customers and employees accurately and on time.
Initiative and Problem Solving
Proactively resolve issues with ownership, urgency, and discretion while maintaining confidentiality.
Demonstrate strong organizational and time management skills, especially under pressure.
These KRAs focus on accountability, effective communication, and proactive support to the MD, simplifying and aligning with core priorities of the role.