Job Title: Customer Service Executive (Chinese Language Mandatory)
Company Description:
We are a rapidly growing company looking for a Customer Service Executive who is fluent in Chinese (Mandarin/Cantonese) to join our team. As a Customer Service Executive, you will be responsible for providing excellent customer service to our Chinese-speaking clients, resolving their queries, and ensuring their satisfaction with our products and services.
Job Requirements:
- Bachelor's degree in any field
- Fluency in Chinese (Mandarin/Cantonese) and English
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to work in a fast-paced environment
- Previous customer service experience preferred but not mandatory
- Willingness to work in [Location]
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and support to customers
- Collaborate with other teams to resolve customer issues
- Meet customer satisfaction targets and performance metrics
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Training and development programs to enhance your skills and knowledge
If you are a motivated and customer-focused individual with excellent Chinese language skills, we encourage you to apply for this role.