Sales Executive

Job Title: Relationship Manager – NEXA (Maruti Suzuki)

🧾 Job Summary

As a Relationship Manager at NEXA, your primary role is to build, nurture, and retain relationships with customers throughout their car-buying journey and beyond. You ensure customers have a premium, personalized experience — from initial inquiry to purchase, delivery, and after-sales follow-up.

🔑 Key Responsibilities

1. Customer Relationship Building

• Greet and interact with prospective and existing customers in the showroom.

• Understand customer requirements, preferences, lifestyle, and buying motivations.

• Maintain regular contact via calls, messages, and follow-ups to keep customers engaged.

2. Sales Support & Lead Conversion

• Provide detailed product information (features, benefits, variants).

• Offer test drives and demonstrations tailored to customer needs.

• Support the sales process through lead generation, nurturing prospects, and follow-ups.

3. Pre-Sales Activities

• Generate enquiries and referrals.

• Guide customers through financing, insurance options, and documentation.

• Track test drive schedules, quotations, and deal progress.

4. Post-Sales & After-Sales Coordination

• Facilitate delivery processes and ensure a smooth handover experience.

• Remind customers about servicing, warranty, and insurance renewals.

• Address queries, complaints, and feedback promptly and professionally.

5. Customer Satisfaction & Retention

• Build long-term loyalty by ensuring high levels of satisfaction.

• Maintain customer records, update CRM systems, and track interaction histories.

• Prepare reports on customer engagement, retention, and feedback trends.

6. Collaboration & Reporting

• Work closely with sales, finance & insurance, service, and operations teams.

• Report on sales leads, pipeline progress, and customer trends to showroom management.

🎓 Qualifications & Skills

📌 Educational Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field (preferred).

✨ Skills

• Excellent communication and interpersonal skills.

• Customer-centric with strong relationship building abilities.

• Ability to use CRM software and MS Office tools.

• Basic understanding of finance & insurance documentation beneficial.

• Knowledge of local languages relevant to the showroom location is a plus.

📊 Performance Expectations

• Achieve showroom sales and customer engagement targets.

• Maintain customer satisfaction scores & retention metrics.

Actively contribute to revenue through upselling finance/insurance/add-ons

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.