We are looking for an enthusiastic and customer-focused Counter Sales Executive to join our cake shop team. The ideal candidate should have excellent communication skills, a pleasing personality, and a passion for delivering outstanding customer service.
Greet customers warmly and assist them in selecting cakes, pastries, and other bakery products.
Maintain product knowledge to provide accurate information on ingredients, flavors, and customization options.
Handle billing and cash/card transactions through POS/ERP system accurately.
Ensure all display counters are well-arranged, clean, and fully stocked.
Manage customer orders for birthdays, weddings, and special occasions.
Maintain hygiene and cleanliness standards as per company SOP.
Handle customer feedback and resolve minor issues promptly.
Coordinate with the kitchen and delivery team for timely order preparation and dispatch.
Achieve daily/weekly sales targets and upsell products.
Maintain records of sales and stock in the system.