Sales Executive

Company: Khus Online Solutions Pvt Ltd, MYTYLES
Position: Assistant Sales Executive/ Sales Executive/ SME.
Location: MyTyles Experience Center (Margondanahalli)
Experience: Fresher / Experienced
Employment Type: Full-time, Onsite
Languages : English and Kannada Mandatory
Work Days: 6 days a week

Timing: 10:30 AM to 07:30 PM (Subject to change as per business requirement)

Weekly Off: Rotational (Between Monday and Thursday)
Salary: ₹2.5 to ₹4.5 LPA CTC + Incentives.

(Note: Compensation for experienced candidates is negotiable and will be discussed following the final round of interviews.)

Role Summary

The Retail Sales Executive will be responsible for driving customer engagement, managing sales processes, and ensuring a seamless shopping experience at the MyTyles Experience Center. This role is ideal for individuals with excellent communication skills, a flair for customer service, and a willingness to learn and grow in a dynamic retail environment.

Key Responsibilities

1. Customer Engagement

   • Greet and assist customers visiting the Experience Center.

   • Understand customer requirements and provide personalized product recommendations.

   • Address customer inquiries and concerns promptly and professionally.

2. Sales Operations

   • Guide customers through the sales process, from product selection to final purchase.

   • Achieve individual and team sales targets.

   • Provide accurate information about product features, specifications, and pricing.

3. Product Knowledge

   • Stay updated on product offerings, inventory levels, and new arrivals.

   • Communicate key product benefits and unique selling points to customers effectively.

4. Order Processing and Coordination

   • Assist customers with order placements and coordinate with the backend team for timely deliveries.

   • Handle payment processing and maintain accurate transaction records.

5. Customer Relationship Management

   • Build strong, long-lasting customer relationships to drive repeat business.

   • Follow up with customers post-purchase to ensure satisfaction and resolve any issues.

Qualifications and Skills

• Education: Bachelor’s degree in any discipline.

• Experience: Fresher/Experienced

• Skills:

  • Strong interpersonal and communication skills in English, Kannada & Hindi (Is a plus)

  • Proficiency in using POS systems and basic MS Office applications.

  • Problem-solving and negotiation skills.

• Competencies:

  • Customer-focused attitude.

  • Ability to multitask and work in a fast-paced environment.

  • Team-oriented mindset with a proactive approach to achieving goals.

Key Responsibility Areas (KRA)

1. Sales Performance

   • Achieve individual and team sales targets consistently.

   • Provide accurate sales reports and updates on customer trends.

2. Customer Satisfaction

   • Maintain high customer satisfaction scores based on feedback.

   • Resolve customer complaints effectively within a stipulated time.

3. Product Knowledge and Upskilling

   • Attend regular training sessions to stay updated on products and sales techniques.

   • Use product knowledge effectively to upsell and cross-sell.

4. Order Management

   • Ensure error-free order placement and timely delivery coordination.

   • Minimize discrepancies in order processing and payments.

Career Growth Potential
The Retail Sales Executive role offers opportunities to grow into senior sales positions, Experience Center management, or roles in customer relationship management as the company expands.
Benefits: PF, Gratuity, Health insurance, Leave benefits (Sick leave & Paid Leaves), Leave encashment, and Holiday Pay as per Statutory norms.

• It is a Full Time Sales / Business Development job for candidates with 0 - 2 years of experience.