Contact customers via phone calls, visits, emails, or messages to collect outstanding payments.
Follow up on overdue invoices/accounts as per the collection schedule.
Explain billing details and resolve payment-related queries or disputes.
Negotiate repayment schedules or settlements within company guidelines.
Update daily collection status in CRM or internal tracking systems.
Maintain accurate and detailed records of interactions and payment commitments.
Escalate difficult cases to senior management for further action.
Build and maintain good relationships with customers to ensure long-term repayment behavior.