· Manage ophthalmic products sales and inquiries from assigned international sales territories.
· Provide support to distributors in the assigned sales territory and work with distributors to generate new leads.
· Work with existing clients on new products or changes to current products.
· Expert understanding of the cost elements in export with respect to margins, landing costs.
· Development of business through customer acquisition by means of various marketing strategies we set from time to time.
· Maintained liaison with existing customer for leads
· Work on customer retention process.
· Participate in medical exhibitions held every year to collect direct data of relevant customers.
· Listening to the customers and setting their requirements and expectations on the spot to provide quick response to their inquiries.
· Building customer loyalty and gaining customer trust by solving their existing problems.
· Maintaining export orders and shipment process.
· To prepare cost sheet in Excel.
· To assist in handling of customer complaints / feedback.
· To check all specification & description from purchase indent onwards before releasing PO
· To forecast the requirements and intimate to the production department on regular basis.
· Provide excelled product information, demonstrated features and operation of product.
· Negotiated and participate in the delivery of product.
· Assisted in payment procedures
· Made follow up calls to ensure customer satisfaction.