Sales Executive

Lead Qualification & Filtering

· Initial Contact Management: Promptly answer incoming calls from potential patients within 90 seconds and ensure no caller is transferred to voicemail without acknowledgment

· Lead Assessment: Engage callers in professional conversations to understand their treatment requirements, interest level, and basic demographics

· Qualification Criteria Evaluation: Assess leads against predetermined qualification criteria including:

o Treatment Interest: Hair transplant, hair restoration, or other aesthetic procedures

o Budget Feasibility: General affordability and finance capability

o Timeline & Intent: Urgency of treatment and genuine interest in procedures

o Decision-Making Authority: Caller's ability to make or influence treatment decisions

o Contact Information Accuracy: Verify and collect complete, accurate contact details

· Lead Filtering: Distinguish between qualified and non-qualified leads; document reasons for non-qualification where applicable

Patient Communication

· Service Information Delivery: Provide accurate, concise information about clinic services, available treatments, and treatment packages in a professional manner

· Query Resolution: Address common patient concerns and questions about hair transplantation, aesthetic procedures, treatment duration, and expected outcomes

· Objection Handling: Handle patient objections and hesitations professionally while maintaining a positive approach and clinic reputation

Database & CRM Management

· Record Maintenance: Accurately document all caller interactions, including date, time, call duration, caller details, treatment interest, and qualification status

· Lead Data Entry: Update CRM (Customer Relationship Management) tools with comprehensive lead information for seamless handover to sales team

· Database Hygiene: Maintain clean, updated databases and flag duplicate or invalid leads

· Compliance Documentation: Ensure all interactions are logged as per healthcare confidentiality and clinic compliance guidelines

Lead Handover & Coordination

· Qualified Lead Transfer: Pass on all qualified leads to the sales team with complete information packages including caller name, phone number, email, treatment interest, budget indicators, and call notes

· Coordination with Sales: Work collaboratively with the sales team to understand their feedback and continuously improve lead qualification criteria

· Follow-up Support: Provide call support or information to sales team when they need clarification on lead interactions

Sales Support & Data Management

· CRM System Administration: Maintain organized, accessible records in the clinic's CRM system for efficient lead tracking and follow-up

· Performance Reporting: Generate and submit daily/weekly lead reports including total calls received, leads qualified, leads rejected, and conversion metrics

· Lead Source Tracking: Identify and document the source of each lead (website inquiry, Google search, referral, social media, walk-in inquiry, etc.)

· Appointment Scheduling Assistance: Coordinate basic appointment availability information with sales team and help facilitate scheduling when required

Quality Assurance & Compliance

· Professional Conduct: Maintain professional, courteous, and empathetic demeanor during all patient interactions

· Confidentiality: Strictly adhere to healthcare confidentiality guidelines and patient data protection regulations

· Compliance Standards: Follow all clinic policies, HIPAA guidelines (where applicable), and healthcare communication standards

· Call Quality Monitoring: Ensure call interactions meet clinic quality standards and expectations

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.