Key Responsibilities
Customer Engagement:
Greet, assist, and build rapport with customers, providing personalized service to meet their needs.
Sales & Target Achievement:
Promote and sell products, achieve sales targets and KPIs through effective engagement and product knowledge.
Product Expertise:
Develop and maintain a thorough understanding of products to provide detailed information and recommendations.
Customer Service:
Handle inquiries and resolve complaints professionally to ensure a positive customer experience.
Store Operations:
Process transactions accurately, maintain the store's cleanliness and organization, and manage merchandise displays.
Inventory Management:
Monitor stock levels, arrange for replenishment, and ensure products are presented effectively on the sales floor.
Team Collaboration:
Work effectively with team members to enhance store operations and customer satisfaction.
Market Awareness:
Gather market and customer information, monitor trends, and stay updated on competitors and promotions.
Reporting:
Maintain accurate sales records, track performance, and provide reports to management.
Required Skills
Sales & Customer Service:
Strong ability to connect with customers, recommend products, and close sales.
Communication:
Excellent interpersonal and communication skills to interact effectively with customers and colleagues.
Product Knowledge:
Deep understanding of the company's products and services.