Sales Executive

Job Title: Dietitian & Sales Executive

Location: Ambedkar Colony, Chhatarpur, New Delhi

Working Hours: 9:45 AM to 6:30 PM

Working Days: 6 Days Working

Job Type: Full-Time | Work From Office

Joining: Immediate Joiners Preferred

About the Company

We are a growing healthcare and wellness company specializing in IBS (Irritable Bowel Syndrome) and IBD (Inflammatory Bowel Disease) wellness services and nutritional supplements.

We provide personalized dietary guidance, health counselling, wellness services, and nutritional supplements to support customers in improving their digestive health and overall quality of life.

Job Overview

We are looking for a Dietitian & Sales Executive who can combine professional dietary knowledge with strong communication and sales skills.

The candidate will be responsible for understanding customer health concerns, providing appropriate dietary and lifestyle guidance within the company's protocols, explaining suitable wellness services and nutritional supplements, following up with leads, and converting qualified customers into paying clients.

The role requires a combination of diet counselling, customer communication, sales, follow-ups, and relationship management.

Key Responsibilities

1. Dietitian & Customer Counselling

Conduct customer consultations through phone, WhatsApp, and other communication channels.

Understand customers' dietary habits, lifestyle, health concerns, and requirements.

Provide personalized diet and lifestyle guidance as per company protocols and professional scope.

Explain appropriate dietary recommendations in a simple and practical manner.

Educate customers regarding healthy eating habits, lifestyle modifications, and wellness practices.

Maintain proper records of customer consultations and recommendations.

Coordinate with senior dietitians/healthcare team whenever required.

Conduct regular follow-ups to monitor customer engagement and adherence.

Build trust and maintain professional relationships with customers.

Ensure customer concerns are communicated properly to the relevant internal team.

2. Sales Responsibilities

Handle inbound and outbound leads through calls and WhatsApp.

Understand customer requirements and recommend suitable wellness services and nutritional supplements.

Explain service plans, product benefits, pricing, and available offers clearly.

Convert qualified leads into customers through effective communication and follow-up.

Handle customer objections and queries professionally.

Maintain regular follow-ups with interested and existing customers.

Maintain accurate lead and sales records in CRM.

Achieve monthly sales targets.

Identify opportunities for repeat sales, renewals, and suitable wellness plans.

Coordinate with the operations team for smooth customer onboarding and order processing.

3. Customer Relationship Management

Maintain regular communication with customers after conversion.

Ensure customers receive proper guidance and support.

Follow up regarding diet adherence, service progress, and product requirements.

Handle customer queries and escalate issues when required.

Maintain a positive and professional customer experience.

4. Reporting & Coordination

Maintain daily records of consultations, calls, follow-ups, and sales.

Prepare daily/weekly/monthly performance reports.

Update CRM and customer records regularly.

Coordinate with the sales, operations, and dietitian/healthcare teams.

Participate in team meetings and training sessions.

Follow company SOPs, consultation processes, and communication standards.

Required Skills

Strong knowledge of basic nutrition and diet planning.

Excellent communication and counselling skills.

Strong Hindi communication skills; basic English communication is an added advantage.

Good convincing, negotiation, and sales skills.

Strong customer-handling and interpersonal skills.

Ability to understand customer requirements and explain solutions clearly.

Comfortable making regular calls and follow-ups.

Basic knowledge of CRM, MS Excel, WhatsApp, and Email.

Target-oriented and comfortable working in a sales environment.

Strong follow-up and relationship-management skills.

Responsible, disciplined, and willing to learn.

Ability to work in a fast-paced healthcare and wellness environment.

Eligibility

Qualification: B.Sc./M.Sc. in Nutrition, Dietetics, Food & Nutrition, or a relevant field.

Experience: 1–3 years of experience in Dietetics, Nutrition, Healthcare, Wellness, Telecalling, Customer Counselling, Sales, Pharmaceuticals, or Nutraceuticals preferred.

Freshers with strong communication skills and relevant educational qualifications may also apply.

Candidates with previous experience in healthcare/wellness sales will be preferred.

Immediate joiners preferred.

Candidate Profile

We are looking for someone who is:

Professionally confident and customer-friendly.

Comfortable with both diet counselling and sales responsibilities.

Good at building customer trust.

Comfortable with targets and regular follow-ups.

Able to explain health and nutrition concepts in simple language.

Proactive and responsible in handling customers.

Willing to learn about IBS, IBD, digestive health, wellness services, and nutritional supplements.

Comfortable working from office and following a structured work process.

Salary & Benefits

Competitive salary based on qualification, experience, and skills.

Performance-based incentives/growth opportunities.

Professional training and continuous learning.

Opportunity to develop expertise in nutrition, healthcare wellness, counselling, and sales.

Supportive and professional work environment.

Key Performance Areas (KPIs)

Number of consultations handled.

Lead follow-up and response rate.

Customer conversion rate.

Monthly sales achievement.

Customer retention and repeat sales.

Quality and accuracy of diet counselling.

CRM/data accuracy.

Timely follow-up and customer support.

Overall team coordination and performance.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.