Sales Coordinator / Executive

JOB DESCRIPTION

Sales & Telecalling Executive – Real Estate

Company: Potterzwheel Realty
Location: Gurgaon
Department: Sales & Business Development
Experience: 1–3 Years (Freshers with good communication skills may also apply)
Employment Type: Full-time

About Potterzwheel Realty

Potterzwheel Realty is a real estate consultancy focused on residential and commercial real estate across Gurgaon, New Gurgaon, Dwarka Expressway and the wider Delhi NCR market.

We work with homebuyers, investors, HNIs, NRIs and corporate clients, offering services across property sales, leasing, corporate leasing and property management.

Our approach is built around transparency, informed decision-making and providing customers with a hassle-free real estate experience.

Role Overview

We are looking for an energetic, confident and customer-oriented Sales & Telecalling Executive to manage prospective customer enquiries and generate qualified sales opportunities.

The candidate will be responsible for handling inbound and outbound calls, understanding customer requirements, explaining relevant property offerings, maintaining lead databases and coordinating property visits with the sales team.

The role requires excellent communication skills, persistence, a positive attitude and the ability to build relationships with prospective customers.

Key Responsibilities

1. Inbound & Outbound Calling

• Handle incoming enquiries generated through digital marketing, property portals, social media, referrals and other channels.

• Make outbound calls to prospective customers from the company's existing database.

• Understand customer requirements, budgets, preferred locations and property preferences.

• Explain relevant property offerings and investment opportunities.

• Generate interest and identify genuine prospects for the sales team.

• Follow up with prospective customers through calls and WhatsApp.

2. Lead Qualification & Management

• Qualify leads based on budget, purchase intent, location preference, property type and purchase timeline.

• Categorise leads into hot, warm and cold prospects.

• Maintain accurate customer information and interaction history.

• Ensure timely follow-ups with all active prospects.

• Reactivate dormant and inactive leads through structured follow-up campaigns.

• Maintain a healthy pipeline of qualified prospects.

3. CRM & Database Management

• Manage leads through the company's CRM platform.

• Update call outcomes, customer requirements, follow-up dates and lead status.

• Ensure that no enquiry is left unattended.

• Maintain proper records of customer interactions.

• Generate daily and weekly lead activity reports.

4. Site Visit & Sales Coordination

• Schedule property visits and meetings for qualified prospects.

• Coordinate with the field sales team for customer appointments.

• Confirm customer availability and visit schedules.

• Follow up with customers after property visits to understand their feedback and next steps.

• Assist the sales team in nurturing prospects towards closure.

5. Customer Relationship Management

• Build professional relationships with prospective buyers and investors.

• Maintain regular communication with customers.

• Share relevant property information, project updates and marketing material through WhatsApp.

• Ensure a professional and positive customer experience at every interaction.

Skills & Competencies Required

• Excellent verbal communication skills in English and Hindi.

• Good telephone etiquette and convincing abilities.

• Ability to understand customer requirements and engage in meaningful conversations.

• Basic understanding of sales processes and lead management.

• Comfortable making a high volume of outbound calls.

• Good follow-up, persuasion and relationship-building skills.

• Basic computer proficiency, including Excel, email and CRM platforms.

• Target-oriented, disciplined and self-motivated.

• Ability to work in a team and coordinate with sales executives.

Preferred Experience & Knowledge

• Prior experience in real estate telecalling, sales coordination, inside sales, banking, insurance, hospitality or customer relationship management.

• Familiarity with Gurgaon and Delhi NCR real estate markets would be an advantage.

• Experience working with CRM platforms and WhatsApp Business/API.

• Ability to communicate professionally with HNI and NRI customers would be an added advantage.

Performance Parameters (KPIs)

Performance will be evaluated on:

• Number of productive outbound calls.

• Speed of response to incoming enquiries.

• Number of qualified leads generated.

• Follow-up consistency and lead conversion.

• Number of property visits scheduled.

• Customer engagement and database activation.

• CRM data accuracy and discipline.

• Contribution towards sales closures.

Education & Experience

• Graduate /Undergraduate in any discipline.

• 1–3 years of experience in telecalling, inside sales or customer relationship management preferred.

• Freshers with excellent communication skills, confidence and a willingness to learn may also apply.

What We Offer

• Opportunity to work with a growing real estate consultancy.

• Exposure to premium residential and commercial real estate.

• Learning opportunities in real estate sales and investment advisory.

• Performance-linked incentives.

• A professional and growth-oriented working environment.

Who Should Apply?

We are looking for someone who enjoys speaking with people, understands the importance of follow-ups and has the ability to turn a prospective enquiry into a meaningful business opportunity.

If you are confident, persuasive, organised and passionate about sales, we would like to hear from you.

Apply with your CV.

Company: Potterzwheel Realty
Website: www.potterzwheelrealty.com

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.