Sales Coordinator / Executive Responsibilities
Handle customer inquiries through phone, email, and WhatsApp.
Prepare and send quotations, proposals, and sales orders.
Follow up with customers for inquiries, quotations, and payments.
Coordinate with the sales team to achieve sales targets.
Maintain customer records and update the CRM or sales database.
Process orders and coordinate with production, warehouse, and dispatch teams.
Prepare sales reports and maintain sales documentation.
Build and maintain good relationships with existing and new customers.
Coordinate with internal departments to ensure timely order execution.
Resolve customer complaints and provide after-sales support.
Assist in generating new business leads and converting inquiries into sales.
Monitor order status and keep customers informed about delivery schedules.
Skills Required
Good communication and negotiation skills
Customer handling and relationship management
Knowledge of MS Office (Excel, Word, PowerPoint)
Basic knowledge of CRM software (preferred)
Time management and multitasking