Sales Coordinator / Executive

We are looking for an enthusiastic and dedicated sales support executive to become a valuable part of our team for Metsar Technologies Pvt. Ltd. based in Hyderabad, located at Balanagar. The role offers 12 to 20 thousand salary per month based on the experience and involves managing customer calls, delivering outstanding customer service related to calibration industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 6 months to 4 years of experience in customer service or telecalling, who are proficient in Telugu / Hindi /English. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A minimum science (MPC) / diploma / graduate in engineering is required, and candidates must be open to working 6 days a week during the general day shift.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.