Sales Coordinator / Executive

Key Responsibilities: Customer Experience & Engagement  Welcome and greet all visitors with warmth and professionalism, ensuring a strong first impression.  Understand client requirements, preferences, and guide them through product ranges, materials, and finishes.  Explain product features, design benefits, and customization options effectively.  Coordinate with the Design and Sales teams to ensure seamless client handovers and timely follow-ups.  Ensure clients are comfortable during their visit — offering refreshments and maintaining a pleasant environment. Client Management & Lead Handling  Capture all walk-in, call-in, and referral enquiries accurately in CRM or enquiry logs.  Categorize and qualify leads based on their stage (walk-in, design consultation, quotation, and closure).  Schedule and confirm client appointments for design or sales discussions.  Maintain communication with potential clients through calls, messages, or emails for timely follow-ups.  Track client progress through the sales funnel and update the sales/design teams accordingly.  Maintain confidentiality and professionalism while handling client information.  Support the sales team in preparing or sharing basic information, brochures, or introductory presentations. \ Showroom Presentation & Maintenance  Maintain a neat, organized, and visually appealing showroom at all times.  Ensure displays, lighting, and signage are functional and aligned with brand standards.  Check that product samples, catalogues, and marketing materials are up to date and adequately stocked.  Conduct daily opening and closing checks for showroom readiness.  Coordinate any repairs, cleaning, or display updates with relevant vendors or internal teams. Operational & Administrative Coordination  Maintain inventory of samples, marketing materials, and consumables.  Support in planning and executing client meetings, presentations, and product demo sessions.  Coordinate with procurement, stores, and service teams for display or material requirements.  Prepare daily/weekly reports on enquiries, client footfall, and showroom operations.  Assist in planning in-centre events, collaborations, and marketing campaigns. Sales & Marketing Support  Provide administrative and coordination support to the sales team for client follow-ups and documentation.  Ensure all enquiry data is properly logged, tracked, and shared with relevant team members. \  Collect customer feedback post-visit and share insights to enhance the brand experience.  Stay updated on new products, finishes, and company offerings to communicate effectively with clients. Key Performance Indicators (KPIs):  Customer satisfaction and feedback ratings.  Number and quality of leads captured and converted.  Accuracy of enquiry records and CRM data.  Timeliness of follow-ups and client coordination.  Showroom upkeep and brand presentation consistency

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.