Sales Coordinator / Executive

AreaKey Responsibilities

01. Enquiry Handling• Act as the first point of contact for customer enquiries received via email, WhatsApp, and phone.• Respond promptly, professionally, and accurately.• Understand customer requirements and provide the right information.

02. Quotation & Pricing• Prepare and send accurate quotations based on customer requirements.• Coordinate with the internal team and brand principals to confirm pricing, availability, and commercial terms.• Follow up with customers regularly until a decision is made.

03. Deal Closure• Proactively follow up with customers to move enquiries toward closure.• Address customer questions, concerns, and objections effectively.• Convert qualified enquiries into confirmed orders.

04. Order & Delivery Coordination• Coordinate with internal teams, vendors, and brand principals after order confirmation.• Monitor order processing and delivery timelines.• Keep customers informed about order status, expected delivery dates, and any changes.

05. Customer Relationship Management• Build and maintain strong, long-term relationships with existing customers.• Understand customer needs and ensure a smooth overall experience.• Become a reliable point of contact whom customers can depend on to get things done.

06. Market Feedback• Gather customer feedback on pricing, competitors, product requirements, and market trends.• Identify recurring customer needs and market opportunities.• Share relevant insights and feedback with management regularly to support better business decisions.

07. AI-Assisted Operations• Use AI tools such as ChatGPT to draft customer communications, prepare reports, summarize feedback, and organize information.• Use AI to improve response speed, communication quality, and day-to-day operational efficiency.• Continuously explore practical ways to integrate AI into sales and customer-service processes.

• It is a Full Time Sales / Business Development job for candidates with 1 - 6 years of experience.