Key Roles & Responsibilities
1. Sales Support & Lead Management
Inquiry Handling: Be the first point of contact for inbound inquiries via phone, email, or web.
Lead Qualification: Vet incoming leads to ensure they meet company criteria before assigning them to the senior sales team.
Quotation Management: Prepare accurate and professional price quotations, proforma invoices, and sales contracts.
2. Coordination & Scheduling
Appointment Setting: Schedule meetings and product demonstrations for the Sales Manager or General Manager.
Logistics Liaison: Coordinate with the warehouse or production team to provide customers with accurate lead times and delivery updates.
After-Sales Support: Act as the bridge for customers post-purchase to ensure a smooth transition to the service or installation team.
3. Data & CRM Administration
Record Keeping: Maintain an up-to-the-minute database of all client interactions in the CRM.
Reporting: Prepare weekly sales activity reports, including "Lead-to-Quote" and "Quote-to-Order" ratios.
Documentation: Ensure all KYC and payment documents are collected and filed correctly for every transaction.
Candidate Requirements
FeatureRequirementEducationBachelor’s degree in Business, Marketing, or a related field.Experience2–5 years in a sales support or customer-facing role.Tech SkillsHigh proficiency in MS Excel (VLOOKUPs, Pivot Tables) and CRM software.AttributesExceptional organizational skills and the ability to multitask under pressure.
Success Metrics (KPIs)
Response Time: Maintaining an average response time of under [e.g., 2 hours] for new inquiries.
Data Accuracy: Zero errors in quotations and sales orders sent to clients.
Conversion Assistance: Percentage of "cold" inquiries successfully moved to the "qualified lead" stage.
Documentation Compliance: 100% completion of client files before handover to accounts.