Sales Coordinator / Executive

Position: Sales Coordinator

Job Summary:

The Sales Coordinator will support the sales team by managing sales activities, coordinating with customers and internal departments, processing orders, and ensuring smooth execution of sales operations. The role requires strong coordination skills, customer focus, and attention to detail.

Key Responsibilities:

• Coordinate with the sales team for daily sales activities and customer requirements.

• Prepare quotations, sales orders, invoices, and related documents.

• Handle customer inquiries and provide timely responses.

• Maintain customer databases, sales records, and reports.

• Follow up on quotations, orders, and delivery schedules.

• Coordinate with production, logistics, accounts, and other departments for order completion.

• Track sales targets, pending orders, and customer commitments.

• Prepare MIS reports and sales performance updates.

• Maintain proper documentation and filing of sales-related records.

• Support the sales team in improving customer satisfaction and business growth.

Required Skills & Qualifications:

• Graduate degree in Business Administration, Commerce, Marketing, or related field.

• Experience in sales coordination, customer support, or administration preferred.

• Good knowledge of MS Office (Excel, Word, PowerPoint).

• Strong communication and coordination skills.

• Ability to manage multiple tasks and deadlines.

Position: After Sales Coordinator

Job Summary:

The After Sales Coordinator is responsible for managing customer support activities after product/service delivery. The role focuses on handling customer complaints, coordinating service activities, and ensuring customer satisfaction.

Key Responsibilities:

• Handle customer service requests, complaints, and follow-ups.

• Coordinate with service engineers and technical teams for customer support.

• Schedule installation, maintenance, repair, and service visits.

• Track service requests and ensure timely closure.

• Maintain service records, warranty details, and customer history.

• Coordinate spare parts requirements with stores and purchase teams.

• Collect customer feedback and improve service quality.

• Prepare service reports and pending complaint status reports.

• Ensure effective communication between customers and internal teams.

• Support customer retention through quality after-sales service.

Required Skills & Qualifications:

• Graduate degree or diploma in a relevant field.

• Experience in customer service, after-sales support, or coordination preferred.

• Good communication and problem-solving skills.

• Knowledge of CRM/ERP systems is an advantage.

• Strong follow-up and customer-handling skills.

• It is a Full Time Sales / Business Development job for candidates with 3 - 4 years of experience.