Sales Coordinator / Executive

The Sales & Dispatch Coordinator is responsible for managing customer communications, order processing, dispatch coordination, and digital marketing activities to ensure smooth business operations and excellent customer service.

Key Responsibilities

1. Customer Handling

• Understand and confirm customer requirements accurately.

• Provide timely responses to customer enquiries and updates.

• Maintain professional communication with customers through WhatsApp, phone calls, IndiaMART, and Facebook.

2. Order Processing & Dispatch

• Monitor pending orders and coordinate with the production team for timely completion.

• Ensure materials are prepared according to customer specifications.

• Dispatch orders on the next working day after payment clearance.

• Send Dispatch Slips and LR (Lorry Receipt) Slips to customers promptly.

• No order shall be considered dispatched without proper dispatch documentation.

3. Transport Coordination

• Confirm the customer's preferred transport company and branch before dispatch.

• Verify transport details before sending the shipment.

• Coordinate with transporters to ensure smooth delivery.

4. Inventory & Production Coordination

• Monitor material availability for pending orders.

• Inform management immediately in case of any material shortage or production delay.

• Coordinate with the production team for timely order fulfilment.

5. Lead Management

• Check IndiaMART for new leads, assigned leads, and customer messages every 60 minutes.

• Respond to enquiries promptly and maintain proper follow-up.

• Update lead status and maintain customer records.

6. Social Media & Marketing

• Update WhatsApp Status daily with business activities, products, and offers.

• Check and respond to Facebook messages and comments.

• Create posts for festivals, special occasions, product launches, and company updates.

• Publish at least one social media post every week.

• Share at least two WhatsApp customer announcements every week.

7. Reporting & Communication

• Report pending issues, material shortages, dispatch delays, and customer concerns to management on time.

• Maintain accurate records of orders, dispatches, and customer communications.

• Coordinate with production, sales, and logistics teams for smooth operations.

Daily Deliverables

• Daily WhatsApp Status update.

• IndiaMART lead check every 60 minutes.

• Facebook message and enquiry handling.

• Pending order review and follow-up.

• Dispatch document sharing.

• Transport branch confirmation.

• Customer requirement confirmation.

• Management update for shortages or delays.

Weekly Deliverables

• Minimum one social media post.

• Minimum two WhatsApp customer announcements.

• Festival and occasion-specific promotional posts as applicable.

Skills Required

• Good communication skills in Hindi and English.

• Basic computer knowledge.

• Familiarity with WhatsApp Business, IndiaMART, Facebook, and MS Office.

• Good organisational and follow-up skills.

• Ability to coordinate with customers, transporters, and production teams.

Performance Expectations

• Timely customer response.

• Accurate order processing.

• Error-free dispatch documentation.

• On-time dispatch coordination.

• Active lead management.

• Consistent social media engagement.

• Effective communication and reporting.

• It is a Full Time Sales / Business Development job for candidates with 0 - 5 years of experience.