Sales Co-ordinator

Position Details

Position: Sales Support Executive – Sales Coordinator
Experience: 2–5 Years
Industry Preference: Engineering / Industrial / Manufacturing
Job Location: Kalher, Bhiwandi, Maharashtra – 421302
Work Type: On-site
CTC: ₹3–5 LPA, depending on experience and suitability
Working Days: 6 Days a Week

Working Timings:

• Monday to Friday: 9:30 AM – 6:30 PM

• Saturday: 9:30 AM – 4:00 PM

Job Summary

We are looking for a detail-oriented and proactive Sales Support Executive to support the Sales Team in customer communication, order processing, documentation, internal coordination, and timely execution of customer requirements.

The candidate will act as a coordination point between Sales, Customers, Accounts, Stores, Procurement, and Logistics to ensure smooth order processing and timely delivery.

Key Responsibilities

Customer Communication

• Respond to routine customer enquiries through email, phone, and WhatsApp.

• Share Proforma Invoices (PI), PO acknowledgements, quotations, and shipment updates.

• Coordinate with customers for required information, documents, and order confirmations.

• Provide updates regarding payment receipt, order status, dispatch, delivery, and documentation.

• Maintain professional and timely customer communication.

Order Processing & Coordination

• Prepare Proforma Invoices and sales documents based on Sales Team inputs.

• Verify customer POs against quotations and agreed commercial terms.

• Check product availability and stock status with Stores.

• Coordinate with Procurement for products unavailable in stock.

• Coordinate with Logistics for freight quotations, shipment planning, booking, and delivery.

• Coordinate with Accounts for payment clearance before order execution.

• Monitor orders from confirmation through dispatch and ensure timely execution.

Internal Coordination

• Coordinate with Sales regarding customer requirements, order details, pricing, and priority orders.

• Coordinate with Procurement regarding availability, purchase requirements, pricing, and delivery timelines.

• Coordinate with Stores regarding stock, material readiness, packing, and order status.

• Coordinate with Logistics regarding freight, shipment schedules, dispatches, tracking, and shipping documents.

• Coordinate with Accounts regarding payment status, outstanding amounts, and payment clearance.

Follow-Up

• Follow up with customers for pending POs, PI confirmations, payments, and required information.

• Follow up internally regarding purchase orders, stock, procurement, packing, dispatch, and documentation.

• Maintain proper follow-up records and ensure timely closure of pending activities.

Documentation & MIS

• Maintain accurate customer, order, quotation, and shipment records.

• Update CRM/ERP, Excel, or Google Sheets regularly.

• Prepare basic sales MIS and pending order reports.

• Maintain systematic records of PIs, POs, invoices, dispatch documents, and other sales-related documents.

• Ensure customer master data is accurate and updated.

Sales Team Support

• Provide administrative and coordination support to the Sales Team.

• Assist Sales Managers/Executives with quotations, customer reports, and order-related documents.

• Track pending enquiries and orders and ensure timely follow-up.

• Support the Sales Team in maintaining accurate customer and sales information.

• Perform other sales coordination activities as assigned by the Reporting Manager.

Candidate Profile

• Graduate with 2–5 years of experience in Sales Coordination, Sales Support, Order Processing, or a similar role.

• Strong written and verbal communication skills.

• Good knowledge of MS Excel / Google Sheets.

• Experience with ERP/CRM systems will be an added advantage.

• Strong follow-up and coordination skills.

• Excellent attention to detail with the ability to manage multiple orders simultaneously.

• Good organizational and time-management skills.

Key Skills

Sales Coordination | Sales Support | Order Processing | Customer Communication | Customer Follow-up | PI/PO Management | MIS | MS Excel | ERP/CRM | Procurement Coordination | Order Management | Documentation

Compensation & Benefits

CTC: ₹3–5 LPA, depending on experience and suitability.

Benefits: PF, ESIC, Bonus, Paid Leaves, and other applicable company benefits.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.