Sales Co-ordinator

Sales Coordinator – Roles & Responsibilities

Job Summary
We are looking for a proactive and organized Sales Coordinator to manage customer enquiries, coordinate sales activities, handle online and phone orders, prepare quotations and proforma invoices, and ensure timely follow-ups with customers.

Key Responsibilities

• Handle customer enquiries received through WhatsApp, phone calls, website, email, and other channels.

• Respond to customer enquiries promptly and professionally.

• Manage and monitor website enquiries and incoming orders.

• Receive, verify, and process customer orders accurately.

• Prepare and send quotations to customers as per requirements.

• Prepare and send Proforma Invoices (PI) and other required sales documents.

• Follow up with customers on quotations, pending orders, payments, and order confirmations.

• Maintain regular communication with existing and potential customers.

• Coordinate with the internal team regarding order processing, stock/product availability, dispatch, and delivery.

• Keep customer and order records updated.

• Track pending enquiries and ensure no potential sales lead is missed.

• Maintain a proper follow-up schedule and update the status of each enquiry/order.

• Coordinate with accounts regarding payment status wherever required.

• Handle basic customer complaints and coordinate with the concerned team for resolution.

• Assist the sales team in achieving sales targets through effective follow-ups and customer coordination.

• Maintain professional relationships with customers and provide a positive customer experience.

• Perform other sales coordination and administrative tasks as required.

Required Skills

• Good communication and customer-handling skills.

• Good knowledge of WhatsApp and email communication.

• Basic computer skills and familiarity with MS Excel/Google Sheets.

• Ability to prepare quotations, invoices/PI, and maintain sales records.

• Strong follow-up and coordination skills.

• Good organizational and time-management skills.

• Ability to multitask and handle multiple customer enquiries simultaneously.

• Should be proactive, responsible, and comfortable speaking with customers over the phone.

• Previous experience in sales coordination, customer support, telesales, or order management will be preferred.

Key Performance Areas (KPIs)

• Response time to customer enquiries.

• Number of enquiries/orders handled.

• Timely quotation and PI preparation.

• Follow-up completion and conversion of enquiries into orders.

• Accuracy of orders and sales documentation.

• Customer satisfaction and communication quality.

• Proper maintenance of customer and sales records.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.