Sales Co-ordinator

JOB DESCRIPTION

Job Description - Inside Sales & Back Office Executive

Department Sales Coordination / Back Office Operations

Location: Ghatkopar ( Vidya vihaar )

Job Purpose

The purpose of this position is to provide efficient support to the sales and operations functions by handling customer quotations, vendor coordination, commercial documentation, order-related paperwork, customer communication, outstanding follow-up, and basic digital marketing activities. The role is critical in ensuring smooth coordination between customers, vendors, sales, accounts, and internal departments.

Key Roles and Responsibilities

A. Inside Sales Coordination

• Prepare and submit quotations to customers accurately and within the required timelines.

• Collect quotations from vendors for price comparison and final proposal preparation.

• Send introductory emails, company profile emails, and first-level communication to prospective customers.

• Follow up with customers regarding quotations, proposals, approvals, and order status.

• Coordinate with the sales team for customer requirements, inquiry status, and order progress.

B. Back Office Documentation

• Prepare Sales Order Forms (SO), Proforma Invoices (PI), and related commercial documents for customers.

• Generate Purchase Orders (PO) to vendors as per approved requirements.

• Coordinate with the accounts department for invoice preparation and documentation support.

• Assist in e-way bill preparation and dispatch-related paperwork.

• Maintain proper records of quotations, customer communications, vendor quotations, purchase orders, invoices, and related documentation.

C. Customer and Vendor Coordination

• Communicate professionally with customers regarding quotations, order status, dispatch details, and payments.

• Coordinate with vendors regarding quotations, purchase orders, delivery schedules, and commercial documents.

• Ensure timely exchange of information between internal departments and external stakeholders.

D. Accounts and Outstanding Follow-up

• Send outstanding payment reminder emails and payment follow-up communications to customers.

• Coordinate with the accountant for invoice-related support, billing documentation, and payment records.

• Assist in maintaining customer outstanding records and supporting collection follow-up activities.

E. Digital Marketing Support

• Support basic digital marketing activities including email campaigns, lead database management, and customer outreach coordination.

• Assist in sending marketing communication and introductory messages to potential customers.

• Support digital lead generation and follow-up activities as required.

Office Timing: 9.30 to 6.30

6 days working

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.